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Ensure that clients receive an efficient and proactive service and client expectations are exceeded throughout the year.
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Liaison with client directors and other S&W staff where appropriate to ensure all are kept up to date with relevant issues.
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Awareness of commercial aspects of clients' business and impact on our work. Arrangement of timetable, booking of staff, planning review and completion of audit and other related assignments.
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Identification of issues and agreement of resolution with director.
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Ensuring the expectations of the director are exceeded.
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Monitoring of qualified and student bookings and workloads to ensure most efficient use of resources.
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Liaison with junior staff to assess any issues that need dealing with.
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Assisting in the general administration of the department.
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Ensuring assessment forms completed and feedback given to staff on all jobs.
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Ensuring appropriate in house and external training received personally.
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Ensuring the department is providing the support service required by other departments and vice versa.
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Preparation of proposals for new work.
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Attendance at marketing events.
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Development of personal contacts.
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Identification and development of opportunities for S&W with current clients.
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Monitoring of time costs on a regular basis to ensure any problems are identified early and action taken as necessary.
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Drafting of client invoices at appropriate opportunities.
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Chasing outstanding invoices.
